FAQs — HCI Massage Chairs

Sessions range from 5 to 20 minutes depending on the program you choose. For safety, continuous usage should not exceed 60 minutes.

Users must be 18 years or older (or above 122 cm in height), or be supervised by a responsible adult. Please review the medical guidelines before use.

Yes. Do not use the chair without medical approval if you have a pacemaker or implanted device, are pregnant, or have heart disease, recent injuries or surgery, spinal disorders, osteoporosis, epilepsy, or circulatory/clotting disorders. Stop immediately if you feel dizziness, chest pain, numbness, or any unusual symptoms.

Remove all sharp objects and valuables from your pockets — keychains, mobile phones, watches, bangles, bracelets, anklets, and similar items. Then sit fully back before starting your session.

No. For safety reasons, only one user may use the chair at a time.

Yes. Our chairs are regularly cleaned and sanitized for your comfort and safety.

Use the emergency STOP button immediately. The chair will stop, and you can step away safely at any point.

We accept UPI, debit/credit cards, wallets, and net banking — all processed securely via Razorpay.

Yes. All payments are processed through Razorpay's secure, PCI-DSS compliant gateway. HCI does not store your card or banking details.

Payment is made before the session begins. Once your payment is confirmed, the chair starts automatically.

If the amount is debited but the session does not begin due to a technical fault, contact our support team with your transaction reference. After verification, an eligible refund or re-credit will be processed.

Yes. Razorpay generates a digital payment confirmation for every successful transaction. Keep this reference handy in case you need support.

No. Payments are final and non-refundable for dissatisfaction, personal preference, or change of mind. Refunds apply only to verified technical failures or duplicate payments.

No. Refunds are not provided for early termination, pausing, interrupting, or leaving the chair before the session completes.

Refunds may be considered only for a verified technical malfunction that prevented service delivery, a confirmed duplicate payment caused by a system error, or a payment failure where the amount was debited but the service did not begin.

Reach out via our Support or Contact Us page and submit your transaction statement/payment reference, valid proof of the failed or duplicate transaction, and required KYC details. Once verified, the refund is processed under the authority of HCI Pvt. Ltd.

Eligible refunds are typically processed within 5–7 business days of verification, subject to your bank or payment gateway's timelines. The amount is credited to your original payment source.

HCI provides automated, self-service massage chair experiences at convenient public and commercial locations. Our chairs let you enjoy a professional full-body massage on demand — scan, pay, and relax, with no appointment or staff required.

Our self-service massage chairs are located at malls, airports, gyms, hotels, and wellness centers.

No. Our massage chairs are intended solely for relaxation and general wellness. They are not medical devices and are not meant to diagnose, treat, cure, or prevent any disease.

Yes. If you'd like to host an HCI massage chair at your mall, hotel, gym, or facility, please reach out through our Contact Us page for partnership details.

You can reach our support team through the Support page form, or directly via email/phone listed on our Contact Us page. For payment issues, please include your transaction reference.

The chair is to be used voluntarily and at your own risk, following all safety instructions. HCI Pvt. Ltd., the location owner, facility operator, and their employees are not liable for injuries or damages arising from improper use or misuse of the equipment.