HCI Massage Chair — Privacy Policy

By using our massage chairs or website, you agree to the practices described in this policy.

1. Information We Collect

We collect only the information necessary to provide and improve our service:

• Payment Information: When you pay for a session, your transaction is processed by our payment gateway partner, Razorpay. Payment details such as your UPI ID, card number, or bank details are entered directly with Razorpay. HCI does not store your full card or banking credentials.
• Transaction Details: We retain basic transaction records such as payment reference numbers, amount, date, time, and chair/location identifiers to confirm successful payments and provide support.
• Refund & KYC Information: If you request a refund, we may collect your transaction statement, proof of payment, and KYC details (such as name, contact number, and bank/account details) solely to verify and process the refund.
• Contact & Support Information: When you reach out through our Support or Contact Us forms, we collect the details you provide — such as your name, email address, phone number, and message.
• Technical Information: When you use our website, we may automatically collect limited technical data such as device type, browser, and IP address to ensure security and improve performance.

2. How We Use Your Information

We use the information we collect to:

• Process your payments and start your massage session.
• Verify and process eligible refunds.
• Respond to your support requests and resolve issues.
• Maintain transaction records for accounting and compliance.
• Improve our services, website, and overall user experience.
• Comply with applicable legal and regulatory requirements.

3. Payment Processing & Razorpay

All payments are processed securely through Razorpay, a PCI-DSS compliant payment gateway. Your payment information is handled directly by Razorpay in accordance with their own privacy policy and security standards. We recommend reviewing Razorpay's privacy policy for details on how they handle payment data.

HCI does not have access to, and does not store, your complete card numbers, CVV, or banking passwords.

4. How We Protect Your Information

We implement reasonable technical and organizational measures to protect your information against unauthorized access, loss, misuse, or alteration. Payment data is secured by Razorpay's encrypted, PCI-DSS compliant infrastructure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Sharing of Information

We do not sell, rent, or trade your personal information. We may share information only:

• With our payment gateway partner (Razorpay) to process payments and refunds.
• With service providers who help us operate our service, under confidentiality obligations.
• When required by law, regulation, legal process, or government request.
• To protect the rights, safety, or property of HCI, our users, or others.

6. Data Retention

We retain transaction and refund records only for as long as necessary to fulfil the purposes described in this policy, including accounting, legal, and compliance requirements. Support communications are retained as needed to resolve and document your queries.

7. Cookies & Website Data

Our website may use cookies or similar technologies to ensure proper functioning, security, and performance. You can manage or disable cookies through your browser settings, though some features may not work as intended.

8. Your Rights

Subject to applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information, where legally permissible.

To exercise these rights, please contact us using the details below.

9. Children's Privacy

Our service is intended for users aged 18 years or older (or above 122 cm in height under adult supervision). We do not knowingly collect personal information from children without appropriate supervision or consent.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of our service after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: