HCI Massage Chair — Refund & Cancellation Policy

Please read this policy carefully before making a payment.

All Payments Are Final

All payments made through UPI, cards, wallets, or other digital methods for HCI massage chair sessions are final and non-refundable, except in the specific cases described below.

No Refund Will Be Provided For:

• Discomfort or dissatisfaction with the massage experience.
• Personal preference regarding massage intensity or comfort level.
• Early termination of the session.
• Pausing, stopping, interrupting, or leaving the chair before completion.
• Change of mind after payment.
• Failure to read instructions or follow operating guidelines.
• Any personal reason whatsoever.

Refunds May Be Considered Only For:

• A verified technical malfunction that prevented the service from being delivered.
• A confirmed duplicate payment caused by a system error.
• A payment failure or excess payment where the amount was debited but the service did not begin.

How to Request a Refund

In the event of a payment failure, duplicate payment, or excess payment, the refund shall be processed under the governing authority of HCI Pvt. Ltd. to the user's account. To initiate a refund, the user must submit:

• The transaction statement / payment reference,
• Valid proof of the failed or duplicate transaction, and
• Required KYC details.

Once verified, the eligible refund will be credited to the original payment source. Refunds are typically processed within 5–7 business days of verification, subject to applicable bank/payment gateway timelines.

Contact for Refunds

For any refund-related concern, please reach out through our Support or Contact Us page with your transaction details.